Payments

DocsDashboard › Payments

Last updated: 20 Mar 2019 / 4:58 PM / GMT

In the following guide, you will get more familiar with the Payments section of the InPlayer Dashboard.


The payments section offers a live overview of each of your customers’ payments.

It has two tabs: Payments and Subscriptions.

The Payments tab

The Payments tab offers a complete overview of your customers’ payments. This includes both the ppv (one-time), and subscription (recurrent) payments.

Navigating the Payments tab

To the right, you have the and  buttons. We’ll see how to use these in the guide for Reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of All, Recurrent, Charge, or Refund payments.
All – displays everything.
Recurrent – displays only subscription payments.
Charge – displays only ppv (one-time) payments.
Refund – displays only refunds.

To use the search bar, first enter the filter you wish to use for your search, press Enter on your keyboard (or click on the filter suggestion that pop-ups), and type in your search. You can use one of the following filters:

  • id
  • asset title
  • asset id
  • payment type
  • note
  • customer email
  • currency
  • amount
  • customer id
  • country
  • country iso
  • continent

So, if you wanted to find the payment that was done by a customer with the email carter@mail.com, you’d click on the search field, type in customer email, press Enter,  type in carter@mail.com, and press Enter again.

Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case @mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Bellow that, you have the main part of the Payments tab, which is the table where you can see the details of the customer payments.

The Subscriptions tab

The Subscriptions tab offers a complete overview of your customers’ subscriptions.

Navigating the Subscriptions tab

To the right, you have the and  buttons. We’ll see how to use these in the guide for Reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of All, Recurrent, Canceled, Free Trial or Ended subscriptions.
All – displays everything.
Recurrent – displays only active subscriptions.
Canceled – displays only canceled subscriptions.
Free trial – displays subscription still under free trial.
Ended – displays subscriptions that were ended by the system due to some issue with the customer’s payment.

To use the search bar, first enter the filter you wish to use for your search, press Enter on your keyboard (or click on the filter suggestion that pop-ups), and type in your search. You can use one of the following filters:

  • customer email
  • customer id
  • subscription status
  • amount
  • description
  • asset id
  • asset title
  • asset type
  • country
  • continent

So, if you wanted to find a subscription that was purchased by a customer with the email carter@mail.com, you’d click on the search field, type in customer email, press Enter,  type in carter@mail.com, and press Enter again.

Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case @mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Bellow that, you have the main part of the Subscriptions tab, which is the table where you can see the details of the customers’ subscriptions.

Subscription management

In the Subscription tab you can also cancel a customer’s subscription as well as view their subscription details.
Note that the same thing can be done in each customer’s personal account as well, as described in the Customer Management section of the Audience tab guide.

Cancel Subscription

To do this, click on the  button under the Action column in the customer’s row.
Then click Cancel subscription.

Confirm by clicking .

View subscription details

To do this, click on the  button under the Action column in the customer’s row.
Then click Subscription details.

Here you can see all the available details for the customer’s subscription.

This concludes our guide.
If you have any questions, don’t hesitate to contact us on support@inplayer.com.

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