Payments

DocsDashboard › Payments

Last updated: 14 Oct 2019 / 2:35 PM / GMT

In the following guide, you will get more familiar with the Payments section of the InPlayer Dashboard.


The payments section offers a live overview of each of your customers’ payments.

It has two tabs: Payments and Subscriptions.

The Payments tab

The Payments tab offers a complete overview of your customers’ payments. This includes both the ppv (one-time), and subscription (recurrent) payments.

Navigating the Payments tab

To the right, you have the and  buttons. We’ll see how to use these in the guide for Reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of the payments by status.

Here is a list of the various payment statues, along with their meaning:

Recurrent Regular subscription payment.
Charge – Regular ppv (one-time) payments.
Refund – Refund.
Pending – Direct Debit payment where we await the bank to transfer the funds over. Customer will have access during this time.
Failed – Direct Debit payment that failed due to issues with the customer’s bank account (ex. lack of funds).

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search. You can use one of the following filters:

  • id
  • asset title
  • asset id
  • payment type
  • note
  • customer email
  • currency
  • amount
  • customer id
  • country
  • country iso
  • continent

So, if you wanted to find the payment that was done by a customer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.

Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case @mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Below that, you have the main part of the Payments tab, which is the table where you can see the details of the customer payments.

The Subscriptions tab

The Subscriptions tab offers a complete overview of your customers’ subscriptions.

Navigating the Subscriptions tab

To the right, you have the and buttons. We’ll see how to use these in the guide for Reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of the subscriptions by status.

Here is a list of the various subscription statues, along with their meaning:

Recurrent – Regular active subscription. Customer has access.
Paste Due – Active subscription for which the due recurrent payment is pending for SCA approval by the customer. More on this here. Customer has no access.
Unpaid – Inactive subscription for which the time limit of 30 days for the SCA approval has expired, which caused the subscription to be cancelled. More on this here. Customer has no access.
Canceled – Regular cancelled subscription. Customer has no access.
Free trial – Active subscription still under a free trial. Customer has access.
Ended – Inactive subscription that was ended by the system due to some issue with the customer’s payment. Customer has no access.
Incomplete – Active subscription for which the first payment is pending for SCA approval by the customer. More on this here. Customer has no access.
Incomplete Expired – Inactive subscription for which the time limit of 24 hours for the SCA approval of the first payment has expired, which caused the subscription to be cancelled. More on this here. Customer has no access.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search. You can use one of the following filters:

  • customer email
  • customer id
  • subscription status
  • amount
  • description
  • asset id
  • asset title
  • asset type
  • country
  • continent

So, if you wanted to find a subscription that was purchased by a customer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.

Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case @mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Below that, you have the main part of the Subscriptions tab, which is the table where you can see the details of the customers’ subscriptions.

Subscription management

In the Subscription tab you can also cancel a customer’s subscription as well as view their subscription details.
Note that the same thing can be done in each customer’s personal account as well, as described in the Customer Management section of the Audience tab guide.

Cancel Subscription

To do this, click on the  button under the Action column in the customer’s row.
Then click Cancel subscription.

Confirm by clicking .

View subscription details

To do this, click on the  button under the Action column in the customer’s row.
Then click Subscription details.

Here you can see all the available details for the customer’s subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us on support@inplayer.com.

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