In the following guide, you will get more familiar with the Audience section of the InPlayer Dashboard.
You can see when a customer account has been created, as well as open each account and see the customer details, see what payments they’ve made, grant them and revoke their access, cancel their subscriptions and more.
Navigating the Audience section
Starting at the top, you can see some basic info about your customers:
- the number of customers,
- the number of customers with purchases,
- the average conversion rate.
To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search. You can use one of the following filters:
- full name
- oauth app key
So, if you wanted to find the customer with the email address firstname.lastname@example.org, you’d click on the search field, choose the email filter, type in email@example.com, and press Enter.
Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case @mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.
To the right, you have the and buttons. We’ll see how to use these in the guide for Reporting.
Finally, you have the main part of the Audience section, which is the table where you can see some basic details about your customers.
To open a customer account, just click the button on the right, under the Actions column in the customer’s row.
Note that you cannot change the other customer details, like for example their email address.
To grant a customer free access to an asset or a package, first get the Asset ID of the asset or package to which you wish to grant the access.
In the new window, select whether you are granting access to an asset or a package.
In the search bar, click on ID, and paste the asset or package ID.
Choose for how long you wish to grant the access.
Finally, click .
Here you can see all the available details for the customer’s subscription.
Deleting a customer’s account
To deactivate a customer account, which terminates all accesses and subscriptions the customer has (but doesn’t delete the account), click the button.
You can reactivate the account by going to the deactivated accounts list and clicking on Reactivate Account.
To export the customer’s captured details, should they request us to provide them with all the data our platform has gathered on them, as per the GDPR regulation, click the button.
This concludes our guide.
If you have any questions, don’t hesitate to contact us on firstname.lastname@example.org.