Audience

DocsDashboard › Audience

Last updated: 26 Mar 2019 / 11:18 AM / GMT

In the following guide, you will get more familiar with the Audience section of the InPlayer Dashboard.


The Audience section contains all the information about your customers’ accounts.

You can see when a customer account has been created, as well as open each account and see the customer details, see what payments they’ve made, grant them and revoke their access, cancel their subscriptions and more.

Navigating the Audience section

Starting at the top, you can see some basic info about your customers:

  • the number of customers,
  • the number of customers with purchases,
  • the average conversion rate.

Further down, you have the search bar, along with the option to choose whether to view a list of the active or deactivated customers.

To use the search bar, first enter the filter you wish to use for your search, press Enter on your keyboard (or click on the filter suggestion that pop-ups), and type in your search. You can use one of the following filters:

  •  id
  • full name
  • email
  • oauth app key

So, if you wanted to find the customer with the email carter@mail.com, you’d click on the search field, type in email, press Enter,  type in carter@mail.com, and press Enter again.

Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case @mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

To the right, you have the and  buttons. We’ll see how to use these in the guide for Reporting.

Finally, you have the main part of the Audience section, which is the table where you can see some basic details about your customers.

To open a customer account, just click on the  button on the right, under the Action column in the asset’s row.

Customer Management

Once you open a customer account, you can manage it in various ways.

Change a customer’s full name

To do this, just click on the  button in the General information section.

Then enter a new full name and click .

Note that you cannot change the other customer details, like their email address.

Reset a customer’s password

The customers can reset their passwords directly from the paywall interface, however, you also have the option to do it from the merchant panel.

To do this, just click on Reset password.

Grant Access

To do this, first get the ID of the asset or package to which you wish to grant the customer access.

You can find the asset ID in the Assets tab:

You can find the package ID in the Packages tab:

Once you have the ID, go back to the customer’s account and click on .

In the new window, select whether you are granting access to an asset or a package.
In the search bar, type in ID, press Enter on your keyboard (or click on the filter suggestion that pop-ups), and paste the asset or package ID.
Choose for how long you wish to grant the access.
Finally, click on the  button.

Revoke Access

To revoke a customer’s existing access pass, click on the  button under the Action column in the asset’s row.
Then click Revoke Access.

Confirm by clicking .

Extend Access

To extend a customer’s existing access pass, click on the  button under the Action column in the asset’s row.
Then click Extend Access.
Here, enter the new date to which you’d like to extend the access and click .

Cancel Subscription

To do this, first select Subscriptions from the Access access drop-down menu.

Then click on the  button under the Action column in the asset’s row.
Click Cancel subscription.

Confirm by clicking .

View subscription details

To do this, first select Subscriptions from the Access access drop-down menu.

Then click on the  button under the Action column in the asset’s row.
Click Subscription details.

Here you can see all the available details for the customer’s subscription.

This concludes our guide.
If you have any questions, don’t hesitate to contact us on support@inplayer.com.

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