Client data policy

This grid shows how and where we store personal data about our clients. Most important to note is that a lot of the data mapped below are connected to corporate contracts.

 

Personal data type Why we have it – purpose Where we got it Where is it stored Who at InPlayer is involved (has access) Legal basis How long do we keep it
Contact details Commercial communication, Providing Support The individual, Publicly available information (company website, LinkedIn profile etc.) InPlayer Servers
Elastic Search
SalesForce
Confluence
Freshdesk
Gmail
Google Drive
Slack
Skype
Admin users in the developer team, Customer Support, Account Management and Sales Team members Contract,by accepting the Terms and Conditions upon signup For as long as your information is relevant for the purpose
Communication content Commercial communication, Providing Support The individual SalesForce
Freshdesk
Gmail
Admin users in the developer team, Customer Support, Account Management and Sales Team members Legitimate interest, by accepting the Terms and Conditions upon signup For as long as your information is relevant for the purpose
Application usage and browsing actions UX improvement of products and services, Providing Support The individual, Third party analytics technology (cookies etc.) InPlayer Servers
Elastic Search
SalesForce
Freshdesk
Gmail
Admin users in the developer team, Customer Support, Account Management and Sales Team members By accepting the Terms and Conditions upon signup For as long as your information is relevant for the purpose
IP Address Marketing research, Providing Support Third party analytics technology (cookies etc.) InPlayer Servers
Elastic Search
Admin users in the developer team By accepting the Terms and Conditions upon signup For as long as your information is relevant for the purpose
Browser characteristics Improvement of products and services, Providing Support The individual, Third party analytics technology (cookies etc.) InPlayer Servers
Elastic Search
SalesForce
Freshdesk
Gmail
Admin users in the developer team, Customer Support, Account Management and Sales Team members By accepting the Terms and Conditions upon signup For as long as your information is relevant for the purpose
Communication content, Contact details Contact enquiry, Direct marketing activities The individual (through website form) Stored with CRM provider: SalesForce (Pardot) Our Sales and Marketing teams and SalesForce Legitimate interest, Support query For as long as your information is relevant for the purpose

We are currently making updates to our tech stack that will replace Elastic Search with another system. Once the new solution is properly implemented we will wipe all data stored with Elastic Search and update this grid with the new provider.

If you want us to export or delete your data, submit the email address used to us to get all personal records that are not connected to corporate contracts deleted. You can either contact your account manager or submit your request through the form on our privacy contact page.

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